Terms and Conditions

  • Installation, Activation & Package Charges are to be paid in advance.
  • Installation & Activation Charges are non refundable.
  • LAN Card cost is not included in installation amount.
  • Service Taxes will be charged extra @ 14.5%.( Swachh Bharat Cess at the rate of 0.5% on all taxable services. Effective from 15/11/2015)
  • All Package are valid for 30 days.
  • ** For the Mileage Plus Package Customer has to pay 90 days Package Charges at a time in advance.
  • Customers are requested to renew to their packages within expiry or almost within 23.00 hours after expiry to carry forward their Data.
  • Customers can renew the Unlimited Packages any time within expiry date, in that case the remaining days will be added in the next renewal.
  • Customers can renew the Limited Packages any time within expiry date, in that case the remaining data will be added in the next renewal. But the Package will be valid for next 30 days from the Renewal Date.
  • Any kind of carry forward facilities will not be available for changing of existing packages.
  • Customers can avail upto mentioned bandwidth for respective packages.
  • *Night Hours - 1 AM to 9 AM
  • The above packages are valid for selected area's of Kolkata telecom circle only.

Terms & Conditions related to Online Refund Policy

Online refund may be extended to the User, when the transaction is incomplete, in the sense that the User package is not renewed, but payment has been generated.