About Alliance Broadband

Alliance Broadband Internet Service has re-defined the meaning of “internet Experience” by offering limited and unlimited high-speed broadband internet connections to homes, businesses, and other centers in the city.
Our revolutionary method of service delivery and innovative packaging have set new market standard.

History

Incorporated in 2003, Alliance Broadband Services Pvt. Ltd. is a category ‘A’ ISP and Eastern India’s first ISO accredited Broadband Service Provider. One of the leading independent ISPs in Eastern India, Alliance offers high speed Internet through Ethernet LAN platform to residential users and through FTTH to SME for Corporate customers throughout the city. As a part of its growth plans, Alliance is rapidly expanding its presence in other towns across West Bengal, Sikkim , Andaman & Nicobar islands and freshly to Delhi. The Research & Development team of Alliance is constantly in look out for latest technologies in the field of networking & distribution and to adopt those in such a manner which would be congenial to the climatic as well as socio-economic environment of our country.Alliance is gradually emerging as one of the major re-sellers of VoIP minutes in the Metro, catering to a large number of corporates and BPOs.2016 has turned out to be another successful year for the company with its two fledgling wings, the state-of-the-art software development team and the professional consultancy team for ISPs, SMEs, BPOs, etc. comprising of superlative talent, yet down to earth bunch of youth, putting their first toddling steps in such extreme competitive fields and making their presence felt.

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Support Team of Alliance Broadband

Support console is ready to help you 24 hours a day, seven days a week. We look forward to hearing from you. We know you're busy, so we provide you with a number of options for you to
contact us. From phone, email, online form and SMS our friendly and knowledgeable staff is waiting to hear from you.

NOC

Core network operation

Alliance Broadband Network Operations Center or NOC, or Network Management Center takes core responsibility for network monitoring , incident response, communication management and network control of this large ISP. NOC personnel perform several duties in order to ensure the smooth running of the network. They deal with things such as DDoS Attacks, power outages, network failures, and routing black-holes ,also for certain conditions that may require special attention to avoid degraded service.

Helpdesk

Technical Assistance

Alliance Broadband 24 x 365 Help Desk is engaged to perform several functions, works as a single point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve problems. Our Help Desk manages complains through a multilayer docket management system and an embedded monitoring system for issue tracking. We often involve the use of several remote assistance systems for helping users across the network. Pro active help desk tracks and sorts user dockets with the help of a unique number, and manages more than 90,000 users effectively.

Service Engineer

Network monitoring

Field engineers are real crucial part of service architecture. They take care of establishing networking environment by system configurations, directing system installation, implementation of new solutions and improving resilience of the current environment; they are credited for maximizing network performance by monitoring, troubleshooting network problems and scheduling.Regular task includes undertaking data network fault investigations in local and wide area environments, configuration of routing and switching equipment, configuration of hosted IP voice services ,remote support of on-site engineers and end users/customers during installation; and so on ….

Fiber

Backbone network

The sophistication and high capacity of our fiber network helps us deliver the highest levels of service to our customers. The scalability of our distributed and redundant network allows us to deliver fail safe Internet solutions including more backup options at a service level – with great efficiency. And the system is entirely supported by our fiber team, engaged in providing continuous service expanding fiber network and , against fiber-cut.Fiber technicians install new cable lines, both underground and on telephone poles, and also perform maintenance on existing cables, repairing old or malfunctioning cables. Technicians cut and splice fiber optic cables, locate problem areas and perform other repairs as needed.